Welcome to KNOW Cosmetics. Please read the Legal Terms and Conditions carefully before using this Site. By accessing, browsing and using this Site, you are signifying your consent to be bound by the Terms and Conditions. The Terms and Conditions and the related documents may be updated from time to time. We strongly recommend that you review these documents regularly, to ensure you are aware of these changes.

1. Introduction

At KNOW Cosmetics we believe that when you visit the knowcosmetics.com website (the "Site"), your personal and account information deserve protection. KNOW Cosmetics has prepared this Privacy Policy to let you know what we can, and cannot do, with your personal and account information, and to ensure that you understand our commitment to providing you with a secure and worry-free experience. At all times, it is your decision as to whether you wish to use the Site and provide us with information about yourself. Unless you give it to us we will not record or use your personal information. Throughout this policy we refer to "KNOW Cosmetics", which means each of KNOW Cosmetics, the owner and operator of the Site, and its affiliates.

2. Collection of personal information

You may visit the Site without registering and directly providing any personal information. However you will need to register and provide personal information if you wish to access particular portions of the Site and to use specific functions that are available to you. In other instances, such as when sending KNOW Cosmetics an email message or providing us with feedback, we may require that you provide personal information such as your e-mail address, work location, and phone number.

At other times, for instance where one of KNOW Cosmetics’ partners is providing a product or service to users of the Site or to those users who are registered to particular parts of the Site, personal and/or account information may be shared with or provided directly to that partner. Where personal information is provided directly by a Site user to another organization at another site, even if that site is linked to the Site, KNOW Cosmetics shall not be responsible for its collection or use, and the visitor is encouraged to determine the other organization's own privacy policy.

Minors. Know Cosmetics does not knowingly gather or solicit data from anyone under the age of 13 through the Services. If you are under the age of 13 or unable to form a legally binding contract, you can use the Services only in conjunction with, and under the supervision of, a parent or guardian and KNOW Cosmetics reserves the right to verify such supervision.

3. Use of cookies

Where your Internet browser software is set to accept them, our Site uses cookies (a "cookie" is a small file stored on your computers that contains a unique personal identification code) to speed navigation, keep track of information, and provide you with custom-tailored content. We also use cookies to remember information you gave us so you don't have to re-enter it each time you visit the Site. By showing us how and when visitors use the Site, cookies also help us see which areas are popular and which are not. Improvements and updates to the Site are based on data obtained in this way. Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to refuse cookies.

4. Use of personal information by KNOW Cosmetics

KNOW Cosmetics may use the personal and account information provided in the following ways:

  • To build and maintain your membership account with KNOW Cosmetics.
  • To process service requests and other types of orders.
  • To personalize the delivery of content and information to you.

KNOW Cosmetics may also use personal and account information and data collected to generate aggregate statistics and reports for internal use and for sharing with legitimate statistics gathering organizations. These statistics and reports will not contain any information that would identify individual users of the Site.

5. Protection of personal information by KNOW Cosmetics

When you visit the Site and provide personal information to engage in transactions, these are processed through a secure server, using one of the most advanced security systems. All information is encrypted before it is sent to KNOW Cosmetics’ server. Only when it reaches the KNOW Cosmetics servers is your information decrypted.

6. Disclosure of personal information

Visitors' non-aggregated specific personal and account information will not be sold, rented or made available to anyone other than KNOW Cosmetics unless you have given us express permission to do so.

KNOW Cosmetics reserves the right to co-operate with law enforcement and other officials in any investigation requiring either personal or account information, including any information provided online through the Site, or reports about lawful or unlawful user activities on the Site. KNOW Cosmetics also reserves the right at any time to disclose any personal and account information: (i) to comply with any applicable law or regulation; (ii) if such disclosure is necessary or appropriate to site operation; or (iii) to protect the rights or property of KNOW Cosmetics and its users, partners, providers, licensors or merchants.

Data Collection, Use, or Disclosure

KNOW Cosmetics collects, uses, or discloses your personal information consistent with this policy. The method of obtaining consent is appropriate for the type of personal information being collected, used, or disclosed.


Marketing Preferences

KNOW Cosmetics wants to communicate with you in ways you want to hear from us. Examples are newsletters, special offers, targeted promotion of products and services that KNOW Cosmetics believes you will be interested in, and new product announcements. We use the following standards for marketing communications:

KNOW Cosmetics use an opt-in standard for email, phone and text messages. KNOW Cosmetics also use an opt-in standard for sharing personal information with third parties for marketing purposes. Opt-in means we will only conduct the activity with your express consent. If you provide your e-mail address to opt-in to receiving promotional and informational e-mails, you will be given the opportunity to give your express consent to receive these commercial electronic messages. This consent is sought by KNOW Cosmetics. 20 West Beaver Creek,

Richmond Hill, Ontario, L4B 3L6. You may withdraw your consent by using the “unsubscribe” link located at the bottom of all promotional messages you receive from us, or by contacting us using the contact information listed below. 

Contact Us

Email - Customer Service info@knowcosmetics.com - for website experience, marketing preferences, product questions and general feedback/questions.

7. Revisions to privacy policy

If KNOW Cosmetics decides to change this Privacy Policy, changes will be posted on this Site, so that users are always aware of what information is collected, how it is used, and under what circumstances it may be disclosed.

8. Consent

By using the Site, the user consents to the collection and use of personal and account information by KNOW Cosmetics, in accordance with this Privacy Policy.

9. Questions or comments

KNOW Cosmetics welcomes your feedback regarding the Site and this Privacy Policy. Please feel free to contact the privacy office with any questions or comments about this policy or about how your information is handled by email at

privacy@knowcosmetics.com

or by mail to the Privacy Officer c/o KNOW Cosmetics 20 West Beaver Creek, Richmond Hill, Ontario, L4B 3L6